Resume

Cisco (San Jose, CA)
Senior UX Designer, July 2020-Present

• Leading the design of SD-WAN integrations with cloud services like Amazon Web Services, Google Cloud, and Equinix
• Designing the monitoring experience for cloud integrations to help customers troubleshoot connectivity issues and track usage of cloud resources and services
• Assisting team communication and collaboration by maintaining team’s Confluence and planning meetings

Neurotrack (Redwood City, CA)
Product Designer, July 2019 to May 2020

• Led design of multilingual mobile app by outlining vision and strategy, visualizing product requirements in wireframes, designing UI patterns and components, and collaborated with local and remote iOS and Android teams
• Spearheaded first design sprint by partnering with Engineering, Business Development and Product to built and test prototypes for new user experience
• Developed a website and app style guide and design specifications to drive consistency and efficiency
• Created sitemaps, wireframes, prototypes, and screen maps for internal tools and extrernal partner website

• Initiatied weekly meeting to drive alignment between Product Design and Mobile teams on app design

• Contributed to monthly research with users in Japan and US to improve user experience, working closely with UX Research

Swirl McGarryBowen (San Francisco, CA)
UX Designer, June 2018 to July 2019
Clients: American Express, Dole, Essex Property Trust

• Presented and pitched projects and design solutions to clients and decision makers around website redesign

• Increased click-through rate for client website by 75% by redesigning page and building new interactive features

• Led user testing with 20 users, leveraging insights to optimize redesign of Dole and Amex B2B websites

• Leveraged analytics data to better understand user experience and engagement to inform redesign of Amex B2B website

Literator (Oakland, CA)
UX Designer, April 2018 to June 2018

• Designed mobile app feature that led to 50 point increase in retention
• Contributed to defining new product feature from concept, design, to delivering specifications to developer
• Conducted remote usability tests by recruiting and interviewing 4 users to get their feedback on product feature

Prior to 2018
Web Analytics at Popsugar, Sony, Oakley, Disney, and Toyota

• Managed implementation of analytics tools and established executive reporting dashboards to track and optimize against business goals
• Performed user experience analysis and presented to leadership recommendations for page enhancement to improve click-through-rate on key pages

To read more about my experiences prior to 2018, please visit my LinkedIn profile

Neurotrack (Redwood City, CA)
Product Designer, July 2019 to May 2020

• Led design of multilingual mobile app by outlining vision and strategy, visualizing product requirements in wireframes, designing UI patterns and components, and collaborated with local and remote iOS and Android teams
• Spearheaded first design sprint by partnering with Engineering, Business Development and Product to built and test prototypes for new user experience
• Developed a website and app style guide and design specifications to drive consistency and efficiency
• Created sitemaps, wireframes, prototypes, and screen maps for internal tools and extrernal partner website
• Initiatied weekly meeting to drive alignment between Product Design and Mobile teams on app design
• Contributed to monthly research with users in Japan and US to improve user experience, working closely with UX Research
  

Swirl McGarryBowen (San Francisco, CA)
Clients: American Express and Dole
UX Designer, June 2018 to July 2019

• Presented and pitched projects and design solutions to clients and decision makers around website redesign
• Increased click-through rate for client website by 75% by redesigning page and building new interactive features
• Led user testing with 20 users, leveraging insights to optimize redesign of Dole and Amex B2B websites
• Leveraged analytics data to better understand user experience and engagement to inform redesign of Amex B2B website
  

Literator (Oakland, CA)
UX Designer, April 2018 to June 2018

• Designed mobile app feature that led to 50 point increase in retention
• Contributed to defining new product feature from concept, design, to delivering specifications to developer
• Conducted remote usability tests by recruiting and interviewing 4 users to get their feedback on product feature

Prior to 2018
Web Analytics at Popsugar, Sony, Oakley, Disney, and Toyota

• Managed implementation of analytics tools and established executive reporting dashboards to track and optimize against business goals
• Performed user experience analysis and presented to leadership recommendations for page enhancement to improve click-through-rate on key pages
  

To read more about my experiences prior to 2018, please visit my LinkedIn profile